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Systems support engineer

Company Name:
The Judge Group
Job ID: 409082
Job Title: SYSTEMS SUPPORT ENGINEER
Job Type: Contract to Perm
Company: JUDGE GROUP
Location: Milford, MA
Contact E-mail:
Salary: DOE
Description:
The Judge Group is currently seeking a Senior Systems Support Engineer to join its client''s growing Network Operations Center. This candidate should be self-motivated, production sensitive and technically talented to support the client''s 24/7 Service Infrastructure environment. This engineer will provide monitoring and support for cloud based applications, windows based systems, service infrastructure, as well as other customer needs. The support engineer will interact directly with out clients, both remote and on-site, and our technical team.
Primary Responsibilities:
- Perform daily system monitoring and/or management, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying the completion of scheduled jobs such as backup
- Provision monitoring, patching, antivirus and managed security services to new clients and new devices
- Participate in pre-sales discussions and post-sales delivery of IT projects request by Retrofit''s install base
- Review all alerts for accuracy and take steps to re-mediate the issue
- Perform Trend Analysis in order to proactively address potential support issues
- Provide Remote Windows Server Hardware Support
- Multi-vendor End Point Protection Infrastructure providing malware and virus definitions
Required Skills/Experience:
- 5-8 years of Systems support experience
- Microsoft Certified- MCSA 2008/ MCSE
- Active Directory
- Windows Server 2003, 2008, 2012
- Microsoft Hyper-V
- Vmware
- DFS Management and data replication
- Core Microsoft and Networking technologies

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