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Experience Design Specialist

Responsibilities:

  • Manages multiple tasks simultaneously in a fast paced, high volume environment, with minimal supervision and high attention to detail
  • Works on strategic initiatives
    • Evangelizes the Experience Design Center, a new state-of-the-art facility whereusers can interact with our products in a monitored yet natural-looking environment
    • Supports and helps lead the implementation and execution of company-wide and customer experience strategies
  • Develops customer-focused output
    • Advocates for the importance of customer voice across departments and supports other departments in CX needs
  • Generates journey maps weighing strengths and weakness of current solutions
  • Identifies all touch points of customers interfacing with our products
  • Manages corporate personas
  • Collaborates with others
    • Serves as Customer Experience liaison and advocate for project teams throughout the organization
    • Maintains effective communication channels both within the team and with sponsors, stakeholders and senior management
    • Works with Waters product process project teams to optimize the customer experience for system solutions by providing customer experience design feedback and recommendations

Qualifications

  • Bachelor s degree in Human-Computer Interaction, Human Factors, customer experience, marketing or relevant discipline
  • 3+ years experience with testing, execution, and analysis of users (both qualitative and quantitative) in order to gain insight
  • Enthusiasm for helping to drive a culture shift
  • Ability to network, collaborate, and influence people within and external to the company, while maintaining a high degree of personal credibility and integrity
  • Adaptability to working in different situations and with different groups and individuals
  • Ability to balance needs of a large number of concurrent projects and work effectively with cross-functional team
  • Ability to identify the best methods to accomplish research goals
  • Demonstrated knowledge of CX/UX methodologies
  • Strong written, verbal, and PowerPoint communication skills, especially with development teams
  • Sense of humor and collaborative attitude
  • Strongly Preferred:
    • Experience within an analytical instrument/scientific software vendor

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Key Words

Customer experience, user experience, researcher, experience design, Customer experience design center, CX/UX

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