Inside Sales and Operations Associate, Clinical Genomics

ROLE MISSION: The Inside Sales and Operations Associate, Clinical Genomics will work as an integral part of a cross functional team that will include Marketing, Business Operations, Customer Service and Sales.  This position will help drive monthly, quarterly and annual sales results by supporting and expanding SeraCare's customer base for Clinical Genomics in US and EU regions. Participating as an integral part of our automated marketing and sales processes, this position will reach out to customers, provide pricing quotes and respond to customer inquiries with the ultimate goal to increase customer orders and grow revenues for the Clinical Genomics business.   EXPERIENCE REQUIRED: Bachelor's degree in biology, chemistry or related life sciences discipline Minimum 5 years of relevant experience in life sciences, medical devices or diagnostics in sales and/or sales operations Proven experience in managing business processes that support selling efforts including managing inquiries, lead follow up, opportunity profiling and providing pricing quotes Demonstrated success in growing sales Strong experience with CRM tools such as Salesforce.com A strong knowledge of genomic tools and clinical markets desired Proven records of managing technical inquiries from customers and sales to support product selection and order requests Must have a technical understanding of the science behind the products Hands on lab experience in a Life Science discipline required   RESPONSIBILITIES: Meet sales targets and customer adoption objectives through phone and email communications with opportunities Qualify leads and develop account profiles and conduct follow up Communicate with external sales and applications teams on activities as required and maintain updates using Salesforce.com Provide pricing, quotes and handle customer inquiries in a timely manner Working with digital marketing communications, responsible for managing and triaging leads from all sources, including tradeshows, website and marketing automation activities Maintain up-to-date product and pricing lists and disseminate to relevant stakeholders   TALENT/COMPETENCIES: Highly organized and process driven individual able to use multiple systems to achieve results Strong team player who proactively communicates within the sales and marketing teams and takes a 'company-first' attitude Effective customer communication style and strong written and verbal communication skills Action oriented, able to take initiative where required without being asked   ATTRIBUTES: Outstanding interpersonal skills, able to connect and communicate effectively to internal and external customer base Action-oriented team player with a keen focus to executing tactical plans on time Resilient and dedicated attitude that will do whatever it takes to meet and exceed goals Continuous learner, always seeking opportunities to improve effectiveness of processes and tactics Flexible--able to work effectively in a variety of environments and situations BENEFITS: The position is full-time, with competitive pay, excellent benefits including medical, dental & vision, generous Paid Time Off (PTO), Life Insurance, STD/LTD and a 401(k) plan with a match. SeraCare Life Sciences, Inc. is an Equal Opportunity Employer, M/F/D/V.
Salary Range: NA
Minimum Qualification
5 - 7 years

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